تجربه ارتباط حرفه‌ای پرستاران شاغل در بیمارستان‌های آموزشی: یک پژوهش پدیدارشناسی

Background and purpose: Nursing is a profession that establishes various cultural and social communications in the context of work environment. The purpose of this study was to determine the description and perception of the nurses working in educational hospitals about the professional communication experiences. Materials and methods: This study is a qualitative research using phenomenology method. Thirteen semi-structured interviews were carried out with 11 female and 2 male nurses. They described their experiences related to professional communication. The interviews were recorded and transcribed and the data were then analyzed using the Çolizzii analysis method. Results: Seven themes emerged from the data showing the nurses perception and description of the communication with patients, colleagues, nursing supervisors and physicians. The following themes showed the experienced patterns of communication by the nurses: being special, altruism, psychosocial support, updated knowledge and skills for interactions management, reaction to actions related to different factors, complement of patient-physician communication deficiency, and professional identity and socialization basis of communication. Çonclusion: The findings revealed a clear image of participants’ experiences of communication in their profession. Recognition of nurses, description and perception of communication can present valuable data for professional planning and decreasing or eliminating the communication problems. Âlso improving the professional communication can guarantee the quality of professional services to the patients.